2020 Conference FAQs

Platform Questions

How do I login to the conference platform?

The link is https://events.ugovirtual.com/event/EVENT/login?

The email you used to register will also be required, as well your NABT Registration ID#. These were emailed to you on November 5th from office@nabt.org. If you need assistance with your credential, please contact NABT at conference@nabt.org.

Will I have to download an application or software program in order to attend the event?

No, Ugo Virtual is a web-based platform. You will simply need to visit the event website and log in using the email you used to register for the event and your unique password.

Can I attend the event using my smartphone or tablet?

Yes, you will be able to access the event through any web-enabled device, including a smartphone, tablet, laptop, or desktop computer.

Is there a way I can test the platform prior to the live event?

We recommend you test your computer or device in advance. To do so, please click here and conduct the System Check to ensure your computer and connection are ready to view the live experience.

What internet capacity is recommended? I am having trouble connecting.

You should use a strong, wired broadband connection with a speed of at least 1.4 Mbps. If your connection is slower, you may still participate but load times may be longer than normal. Other helpful tips include:

Execute this speedtest to check your connection
Connect to the internet using a network cable rather than using a wireless network.
Disconnect other devices in your household from your wireless network.
Disconnect from VPN or corporate networks (if possible).
Close any unnecessary applications.
Refrain from browsing the internet, streaming media, and/or downloading large files during this time.

What browser do you recommend using when accessing the Virtual Platform?

We recommend using Google Chrome or Mozilla Firefox for both windows and Mac users. The platform is not supported in Safari, Internet Explorer or Microsoft Edge.

What if I’m having a hard time hearing the Workshops/Speakers?

Check to make sure your speakers/headphones work and are turned up to an appropriate volume.
If you have internal speakers, make sure they aren’t muted.
If you have external speakers, make sure they are powered on and aren’t muted.
Make sure you did not lose internet connectivity.
If you are using a mobile device, such as an iPhone, make sure you have enough bandwidth. We advise using dedicated wi-fi or 4G.
Make sure your system has passed the system test located under “Test my system now.”
If you are using an Android device, Apple iPad,or iPhone you will need to click on the media play button to begin the presentation. Android and Apple iOS devices do not permit streams to begin automatically.
If all else fails, try refreshing your browser and logging out and back into the virtual event platform.

What if the sessions and content are not loading and giving “glitches”?

Ensure you are using a supported browser (Google Chrome is recommended).
Log out.
Clear your browser’s cache. For less technical users, this guide will walk you through the process: https://www.refreshyourcache.com/en/home/
Log back in.

Is there a way to best maximize my sound quality?

We recommend hooking up your device to a Bluetooth speaker for best sound quality.

Is there a way to best maximize my viewing experience? I am not seeing something that I am supposed to be seeing?

We recommend zooming out on your browser settings. The default zoom setting may be (100% or more) which doesn’t always allow you to view all graphic elements of the virtual event. We recommend adjusting to 80% or 90% after you log into the event site.

You can do this by:

“Zoom out” in your browser by selecting the “three dots” in the top right corner of your browser
Click the minus sign next to “Zoom”

You may have to refresh your page if the images are not centered after you zoom in/out.

My contact card/virtual badge is not displaying correct information.

Please contact conference@nabt.org with Badge Update in the subject line.

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